Akrol Lubricants Return & Refund Policy
At Akrol Lubricants, we strive to provide our customers with high-quality products and a smooth shopping experience. We carefully inspect and pack every order before dispatch. If you receive a damaged, defective, or incorrect product, we are here to help.
Return Eligibility
Returns are accepted only under the following conditions:
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Product received is damaged during transit.
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Product received is wrong or different from the ordered item.
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Product has a manufacturing defect.
To be eligible for a return:
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The return request must be raised within 7 days of delivery.
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The product must be unused, unopened, and in its original packaging.
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Customers must provide clear images/videos of the product and packaging for verification.
Non-Returnable Items
Returns will not be accepted in the following cases:
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Product has been opened, used, or partially consumed.
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Damage caused due to improper handling or storage after delivery.
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Request raised after the return period.
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Change of mind or incorrect product selection by the customer.
Refund Policy
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Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 5-7 business days.
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Refunds will be issued through the original payment method.
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COD orders will be refunded through bank transfer/UPI after verification.
Replacement Policy
If your product is eligible for replacement:
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Replacement will be processed after verification of the issue.
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Replacement delivery time may vary depending on product availability and location.
Cancellation Policy
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Orders can be cancelled before dispatch.
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Once the order has been shipped, cancellation requests will not be accepted.
Contact Us
For return, replacement, or refund requests, please contact our customer support team with your:
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Order Number
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Registered Mobile Number
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Product Details
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Reason for Return
Akrol Lubricants
Bharat Ki Raftaar Ka Bharosa.